Find answers to the most common questions about Oh! Crema products, shipping, and orders. Can't find what you're looking for? Email us at info@ohcrema.com or call (812) 642-7362.
About Oh! Crema
What products does Oh! Crema sell?
Oh! Crema specializes in premium specialty foods, including our signature Dubai Jar (a luxurious pistachio cream spread layered in a jar), Dubai Chocolate Bars, Cookie Butter Cheesecake In A Jar, and other gourmet jarred desserts and spreads. We also carry Italian-imported pistachio cream spreads, tiramisu cream, salted caramel cream, and hazelnut wafer cream — all made with premium ingredients.
Where are your products made?
Our Italian cream spreads (pistachio, tiramisu, salted caramel, hazelnut) are imported directly from Italy using traditional recipes. Our dessert jars, Dubai Chocolate Bars, and baked goods are handcrafted in small batches in the USA.
Do you have retail store locations?
No, Oh! Crema is an online-only store. All orders are placed through ohcrema.com and shipped directly to you.
Are Oh! Crema products available on Amazon or in stores?
Yes! Oh! Crema products are available on our website at ohcrema.com and on Amazon. Ordering directly from us at ohcrema.com ensures you receive the freshest product and access to our full product range.
Products, Storage & Allergens
What is the shelf life of your products?
Our products are made fresh in small batches. The Dubai Jar and Cookie Butter Cheesecake In A Jar have a refrigerated shelf life of up to 2 weeks after delivery. Dubai Chocolate Bars last up to 3 weeks when stored properly. Always keep refrigerated for best freshness.
How should I store my Oh! Crema products?
All Oh! Crema products should be refrigerated upon arrival. Do not leave them at room temperature for extended periods, especially in warm weather, as they are made with fresh, natural ingredients and no preservatives.
Do your products contain any allergens?
Yes, our products contain common allergens. The Dubai Jar contains pistachios (tree nuts) and dairy. The Dubai Chocolate Bar contains dairy, tree nuts (pistachios), and may contain traces of other nuts. The Cookie Butter Cheesecake In A Jar contains dairy, gluten (wheat), and eggs. Please review the full ingredient list on each product page. For specific allergen concerns, contact us at info@ohcrema.com.
Are your products gluten-free?
The Dubai Jar and Dubai Chocolate Bars are gluten-free. The Cookie Butter Cheesecake In A Jar contains gluten (wheat-based cookie butter). All products are produced in a facility that handles gluten, dairy, and tree nuts, so cross-contamination is possible. If you have celiac disease or a severe gluten sensitivity, please contact us at info@ohcrema.com before ordering.
How do I eat the Dubai Jar?
The Dubai Jar is best enjoyed chilled straight from the fridge! Dig in with a spoon — the layers of pistachio cream and shredded kataifi pastry create an incredible texture experience. You can also spread it on toast, croissants, waffles, or use it as a dip for fruit. There is no wrong way to enjoy it!
Can I use Oh! Crema products for baking or cooking?
Absolutely! The Dubai Jar pistachio cream spread is delicious as a topping or filling in baked goods — crepes, croissants, cakes, and pastries. The Cookie Butter Cheesecake In A Jar can also be incorporated into dessert recipes. Email info@ohcrema.com for recipe ideas.
Shipping & Delivery
Do you offer free shipping?
Yes! Orders of $50 or more qualify for FREE Standard Shipping with cold pack protection (2–4 business days). Orders under $50 ship for a flat $3.99–$5.99 with cold pack included. Express shipping (1–2 business days) is available at checkout for $7.99–$9.99.
How long does shipping take?
Orders are processed within 1 business day. Standard Shipping (with cold pack) takes 2–4 business days — FREE on orders $50+, or $3.99–$5.99 for orders under $50. Express Shipping (1–2 business days) is available at checkout for $7.99–$9.99.
Do you offer express shipping?
Yes, express shipping (1–2 business days) is available at checkout for $7.99–$9.99 depending on order size.
Do you ship internationally?
Currently we ship within the United States only. Stay tuned as we work on expanding our shipping options.
How do I track my order?
Once your order ships, you will receive a shipping confirmation email with a tracking number. Use this number on the carrier website (UPS, USPS, or FedEx) to monitor your delivery. If you haven't received a tracking email within 2 business days, check your spam folder or contact us at info@ohcrema.com.
Orders, Returns & Payments
What should I do if my order arrives damaged?
Take photos of the damaged items and packaging immediately upon receipt, then email us at info@ohcrema.com within 48 hours of delivery with your order number and photos. We will make it right with a replacement or refund — no hassle.
Do you accept returns or offer refunds?
Yes! We stand behind every Oh! Crema product with our 30-Day Money-Back Guarantee. If you're not completely satisfied with your order for any reason, contact us at info@ohcrema.com within 30 days of delivery and we'll make it right with a full refund — no questions asked. Your happiness is our priority.
How do I request a refund?
Simply email us at info@ohcrema.com with your order number and let us know what went wrong. For damaged items, please include photos. We process refunds promptly — most are resolved within 2-3 business days.
Can I change or cancel my order after placing it?
We process orders quickly to ensure freshness, so changes or cancellations may not always be possible. Contact us immediately at info@ohcrema.com or call (812) 642-7362 and we will do our best to help before the order ships.
What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and Discover. We also accept PayPal, Apple Pay, Google Pay, and Shop Pay.
Gifting, Discounts & Wholesale
Do you offer gift packaging?
Our products arrive in beautiful packaging that makes them perfect for gifting. For large gift orders or corporate gifting, contact us at info@ohcrema.com and we will do our best to accommodate your needs.
Do you have active discount codes or promotions?
We occasionally offer promotions and discount codes. Sign up for our email list at ohcrema.com to be the first to know about deals and new product launches.
Do you offer bulk or wholesale orders?
Yes! We offer bulk and wholesale pricing for larger orders. Reach out to us at info@ohcrema.com and our team will get back to you with details.
Will out-of-stock products be restocked?
Yes! We regularly restock our products. Sign up for back-in-stock notifications on the product page, follow us on social media for announcements, or email info@ohcrema.com to be notified when a specific item is back.
Contact Us
How can I contact customer service?
You can reach our team at info@ohcrema.com or call us at (812) 642-7362. We are happy to help with any questions about your order, products, or wholesale inquiries.